I’m taking a short break from financial posts and exploring other topics. This post will help you ask better questions in teaching, business and personal settings.
Everyone asks questions, and for many different reasons.
An effective teacher uses questions to see if his student understands, accepts, and applies what is being taught. A great salesperson asks questions to see if her customer is willing to buy and to determine their objections. An effective “networker” asks questions to develop business relationships.
Through my experiences, I have come across three different types of questions that we use. Each category is useful for different reasons. These types of questions, from least to most effective, are as follows:
- Factual questions
- Reasoning questions
- Emotional questions
Let’s look at each category and see how effective they are. We’ll apply these questions to teaching situations, but they can easily be modified to work for salespersons and networkers.
Factual Questions
Example: “In what year was the Declaration of Independence signed?”
These questions are used primarily to see if the student is paying attention and understands the lesson material. Factual questions do not evoke much thinking or feeling on the part of the student, but require a mere recitation of what the teacher has already stated. Factual questions are not open-ended, the answers are usually objective, and many times there is only one correct response.
Reasoning Questions
Example: “Why was it necessary for the States to declare independence from England?”
Reasoning questions are the next level up in quality. These questions require more critical thinking on the part of the student than do factual questions. These are used by the teacher to see how well the student understands what is being taught, and whether or not the student accepts it. Answers to these questions are more subjective, they include more of the student’s opinion than do answers to factual questions.
A student, in answering the example question, could follow a couple different paths of reasoning. Perhaps the student does not believe the US should have broken off from England. If so, then the student would answer that it not necessary.
On the other hand, if the student does believe in US independence then she would respond with various reasons as to why.
Reasoning questions are a great way to see if the listener understands and agrees with what you are teaching.
Emotional Questions
Example: “How is your life different because of the American Revolution?”
This is the best type of question. Emotional questions cause the student to tie the material being taught to his or her own life. When learning, students love to ask, “What does this have to do with real life?” When a teacher uses an emotional question, the students discover the real-life application for themselves! To answer an emotional question, the student must link the information being learned to personal experience.
Emotional questions start with a premise (sometimes called “begging the question”) and cause the student to work from that premise to apply the material being learned. The premise in the example question is that the American Revolution had some impact on the life of the student.
If the example question were made instead into a reasoning question, it would go something like this: “Has the American Revolution had any impact on your life?” The difference between the result of a reasoning question versus an emotional question is evident in these two preceding examples.
Better Questions = Better Answers
Every teacher’s dream is to have students who understand, accept, and apply what is being taught.
By using factual questions, the teacher learns if the student is paying attention and understands the material. Answers to reasoning questions show a deeper understanding and acceptance of the information.
The best questions of all, emotional questions, help the student make personal applications of the concepts being taught. By using these three types of questions, teachers will become more effective in instructing and inspiring their students.
So…how do you use questions?
Tags: networking, questions, teaching
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I'm Damien Olenslager. I recently graduated debt-free from college and now work in the tax industry.
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